Privacy policy

Last updated: March 27, 2026.

Aqtiko operates this website and store, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Aqtiko is powered by Shopify, which enables us to provide these Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how we handle your personal information.

1. Personal Information We Collect

When we use the term “personal information,” we mean information that identifies, relates to, or can reasonably be linked to you. This may include:

  • Contact details: name, billing/shipping address, phone number, and email.

  • Financial details: payment method, transaction details, and confirmation details (we do not store credit card information).

  • Account information: username, password, preferences, and saved settings.

  • Transaction history: items viewed, added to cart, purchased, exchanged, or returned.

  • Communications: details you provide when contacting us for support or inquiries.

  • Device & usage data: IP address, browser type, device identifiers, and interactions with our website.

2. Sources of Information

We may collect personal information:

  • Directly from you (e.g., when you create an account, place an order, or contact us).

  • Automatically through cookies, device logs, and analytics tools.

  • From service providers (e.g., payment processors, shipping partners, marketing tools).

  • From partners or third parties where legally permitted.

3. How We Use Your Information

We use personal information for purposes including:

  • Providing and improving Services: processing payments, fulfilling orders, handling returns/exchanges, maintaining accounts, remembering preferences, and tailoring your shopping experience.

  • Marketing and promotions: sending you updates, offers, and product recommendations via email, SMS, or ads (with your consent where required).

  • Security and fraud prevention: protecting accounts, verifying payments, and preventing fraudulent or unauthorized activities.

  • Customer support: responding to inquiries, providing updates, and resolving issues.

  • Legal compliance: meeting regulatory obligations, responding to valid legal requests, and enforcing our Terms of Service.

4. Cookies & Tracking

We use cookies and similar technologies to:

  • Enhance site functionality.

  • Analyze website traffic.

  • Personalize your shopping experience and advertisements.

You can disable cookies through your browser settings, but some site features may not work properly if you do so.

5. How We Share Your Information

We may share personal information in the following circumstances:

  • With Shopify (our hosting and e-commerce platform).

  • With service providers such as payment processors, shipping carriers, IT support, and analytics providers.

  • With marketing partners for advertising and promotions (where legally allowed).

  • If required by law to comply with legal obligations, enforce terms, or protect rights.

  • During business transactions such as mergers or restructuring.

We do not sell your personal information.

6. Third-Party Payments

All payment transactions are processed securely by third-party payment providers (e.g., Shopify Payments, Razorpay, PayPal). Aqtiko does not store your payment card details.

7. Children’s Data

Our Services are not directed to or intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

8. Security & Retention

We use appropriate technical and organizational measures to safeguard your personal information. However, no online transmission or storage is 100% secure.

We retain your personal information only as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy,

  • Provide you with Services,

  • Comply with legal obligations, and

  • Resolve disputes or enforce our agreements.

For example, transaction records are typically retained for up to 7 years for tax and accounting purposes.

9. Your Rights & Choices

Depending on your location, you may have rights including:

  • Access / Know: request details of the personal information we hold about you.

  • Correction: request corrections to inaccurate data.

  • Deletion: request deletion of your personal information, subject to legal obligations.

  • Data portability: request a copy of your information in a portable format.

  • Communication preferences: opt out of marketing emails by clicking “unsubscribe” in our messages (you may still receive order-related communications).

We may verify your identity before processing requests.

10. Third-Party Links

Our website may include links to third-party sites or services. We are not responsible for their privacy practices. Please review their policies when interacting with those platforms.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or business operations. Updates will be posted on this page with a revised “Last updated” date.

12. Contact Us

For questions, concerns, or to exercise your privacy rights, please contact us at:
📩support@aqtiko.com.

✨ This Privacy Policy should be read together with our Terms of Service and Refund & Return Policy for a full understanding of how we operate.